Project Arrow was conceived in April, 2008. The
project envisages upgradation of Post Offices in urban and rural areas both in
terms of upgrading and enhancing the quality of service in ‘core areas’ and
improving the ‘look and feel’. The project aims at creating a conducive and
friendly work environment both for the staff and the customers visiting the Post
Offices, providing all IT enabled services through secure connectivity,
improving the service quality levels in the core business areas e.g. Mail
delivery, Remittances both electronic and manual and Postal Savings schemes. To
test the concept, a pilot consisting of 50 Post Offices in 10 Postal Circles was
launched in April, 2008.
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